Australian Dollar
FREE SHIPPING on most items
Enjoy free delivery on most items within Australia.
Bulky items
Some bulky items incur special freight charges. See product page/cart for details.
For Baths, please see their respective product pages for details, as standard shipping rates do not apply. Detailed Bath Shipping Information can be found here.
For floorboard delivery information, click here.
Delivery method and timeframe
Unless otherwise stated, orders are typically processed within one business day from the order time and if you order before 10 am on a business day the order is typically despatched the same day. Delivery timeframes are dependent on your location, which distribution centre we are sending from, the size and number of parcels, and the schedules of the carrier. Our preferred carriers are Australia Post, Couriers Please, Toll Ipec, and Hunter Express, however, sometimes other carriers are utilised. In most cases, the average delivery times we observe are:
VIC Metro
VIV Regional
NSW Metro
NSW regional
QLD Metro
QLD Regional
TAS, SA, WA and NT
2 to 3 business days
3 to 4 business days
2 to 4 business days
3 to 5 business days
2 to 4 business days
3 to 5 business days
3 to 5 business days
These are average delivery times and we often observe shorter and longer timeframes. FlatpacksDIRECT cannot control delivery timeframes and processes, and your first point of communication on a delivery is the carrier. An order might come in multiple parcels. Sometimes we might send your order in more than one package or from different distribution centres, and they may arrive at different times.
See our detailed delivery timeframe estimation page.
Tracking
In most cases, you will receive instructions by email on how to track your delivery once your order has been completed.
What if I am not at home to accept delivery?
Our deliveries typically require a signature upon delivery and our nominated couriers typically deliver only during business hours. So it is best to provide a shipping address that will be attended to during business hours. If someone is not available to accept the goods the standard practice is to leave a card informing you how to make instructions for re-delivery or to collect from your local Post Office.
For items sent via TOLL, you can instruct the delivery driver to drop off your packages by printing and completing an “Authority to Leave Declaration Form.” You must display this form in a safe and visible place for your Toll delivery driver to drop off your items. Click here for the "Authority to Leave Declaration Form."
You can put a short note on your order on the order completion screen to provide authority to leave parcels, however, the FlatpacksDIRECT cannot guarantee the carrier will observe these requests.
Authority to Leave on selected brands: If no recipient is available at the address when delivery is attempted, the package will be left in a secure location deemed appropriate by the delivery driver. Please note that while every effort is made to ensure safe delivery, FlatpacksDIRECT and its carriers cannot be held responsible for any loss or damage once the package has been left unattended. Some brands we carry have "authority to leave" set to yes by default. Please review this detail on the cart page before checking out.
